Refund policy

Refund
No refunds are available as all of our items are made to order.

Exchanges (if applicable)
We only replace items if they are defective or damaged through our errors. If you need to exchange it for the same item, send us an email at helan@gioielli.com.sg.

You shall be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.